Effective Date: 07/01/2025
At Quiet Waters Animal Hospital, your privacy is important to us. This policy outlines how we collect, use, and protect information provided through our SMS (text messaging) communication.
1. Information We Collect
When you choose to receive text messages from us, we may collect:
- Your name
- Your mobile phone number
- Your pet’s name and appointment or medical-related information
2. Purpose of Text Messaging
We use text messaging to:
- Send appointment reminders and confirmations
- Provide post-visit follow-ups
- Share important updates (e.g., office closures or care instructions)
- Respond to client inquiries during business hours
We do not send promotional or marketing messages without your express consent.
3. Consent and Opt-Out
By providing your phone number and confirming your consent (verbally, electronically, or in writing), you agree to receive text messages from Quiet Waters Animal Hospital. Message frequency may vary. Standard message and data rates may apply depending on your carrier.
You may opt out at any time by replying STOP to any of our text messages. For help, reply HELP or contact us directly at (954) 571-7774 or [email protected].
4. Your Information Is Never Sold or Shared
Your SMS consent and contact information will never be sold, shared, or disclosed to third parties for marketing or promotional purposes.
We respect your privacy and use your mobile number only for direct communication related to your pet’s care and your interactions with our hospital.
5. Data Security
All client information is securely stored and accessed only by authorized personnel. If a third-party SMS platform is used, we ensure it is compliant with relevant privacy and security standards (including HIPAA, where applicable).
6. Policy Updates
We may update this policy from time to time. All updates will be posted on our website and take effect immediately upon posting.
7. Contact Us
For questions or concerns regarding this policy, please contact us at:
(954) 571-7774
306 S Powerline Road, Deerfield Beach, FL 33442
